CASA Case Coordinator

Come join us! We’re looking for a Case Coordinator for CASA of Dane & Columbia Counties. CASA Case Coordinators provide professional support to CASA volunteers and lead advocacy initiatives for the children served by the CASA program.

An ideal candidate values:

• Child-centered advocacy and sustained support
• Leadership and empowerment of volunteers
• Collaboration across complex systems
• Trauma-informed practice and empathy
• Mission-driven teamwork and community engagement

About us:

Canopy Center is a non-profit agency located in Madison, Wisconsin that provides services to children and families in our community impacted by trauma and adversity.

Our staff are a caring and compassionate group of social workers, therapists, advocates, mentors, fundraisers, interns, and volunteers who not only fuel Canopy’s mission, but also continue to help Canopy evolve and expand its reach through heightened awareness of issues, continuing education, innovative problem-solving, and relationship-building throughout the community.

The mission of CASA of Dane & Columbia Counties is to be an independent voice for children and youth who have experienced abuse and neglect, and who are under the legal protection of the Dane or Columbia County Courts. We do this by training, supporting, and supervising community-based volunteers who advocate for these children in the community and in the courts with the goal of establishing them in safe, permanent homes as soon as possible. Each year, CASA contributes thousands of hours of advocacy, as volunteers visit with their assigned children weekly and are supported by CASA staff. Achieving this mission requires that we maintain good working relationships between the juvenile courts, the departments of human services, and the CASA program.

Qualifications:

The Case Coordinator position requires the ability to communicate with, supervise, and empower volunteers to be effective in their role; the ability to work cooperatively with different personality types; knowledge and understanding of issues and dynamics within families in crisis relating to child abuse and neglect; comfort level with appearing in court on behalf of CASA and working with families, social workers and attorneys; and excellent writing and proof-reading skills.

Some things you would do on a typical day:

• Offer guidance to a volunteer navigating a difficult situation with an assigned child.
• Attend a court hearing with a volunteer, ready to speak to the content of submitted court reports.
• Present a module during an in-person volunteer training.
• Review a volunteer’s report on an assigned child for relevance, usefulness, and clarity before submitting it to the court

Official Duties:

Volunteer Supervision 

• Assist in the recruitment, screening, interviewing, and training of new volunteers; assist in arranging continuing education opportunities for current volunteers 
• Accept new cases and assist with assignment of appropriate volunteers, in consultation with the Program Director  
• Review and submit volunteer court reports  
• Accompany volunteers to visits in-home and in-community; this may include traveling outside of the Dane/Columbia county areas 
• Provide support and assistance to volunteers, including urgent matters that may arise during regular work hours, evenings, and weekends
• Participate in volunteer evaluations as assigned by the Program Director  
• Assist with volunteer engagement and appreciation efforts 

Program

• Prepare and distribute case assignment documentation  
• Help develop initial case plans and ongoing strategies for advocacy, including the use of screening tools as needed
• Assist in tracking program data, statistics and/or compiling reports as requested 
• Serve as an advocate (as a CASA) for at least one child/sibling group as requested by the Program Director
• Attend all court hearings on caseload, or as assigned by Program Director  
• Attend team meetings or other engagements when volunteers or other team members are unable to attend or need support
• Correspond with other professionals on cases when volunteers need assistance 
• Assist in strengthening and supporting program initiatives, including the program’s sub-programming areas of anti-human trafficking, teen programming, early childhood (0-5), and educational advocacy
• Assist with general CASA matters, such as community outreach, special events, stakeholder relations, and marketing activities, which may fall outside of typical business hours 
• Attend conferences, seminars, trainings, and meetings as needed or requested by the Program Director
• Participate in program and agency staff meetings 

Other duties as assigned

Other Requirements:

Hours: 32-35 hours per week. Hours are generally during standard business hours; however, the role requires flexibility for occasional evening and weekend work. This includes supporting volunteers with urgent matters as they arise, as well as participation in volunteer training (2–3 times per year), monthly continuing education sessions, and occasional in-home family visits. Evening and weekend availability may also be needed for CASA outreach and engagement efforts.

Education: High school diploma plus five or more years of work history; or bachelor-level or advanced degree in social service-related field; or equivalent combination of education and experience.

Other: This position operates in a hybrid work environment, including office-based, remote, and community-based settings. The role requires frequent computer and telephone use, and regular written and verbal communication. Regular travel is required to attend court hearings, meetings, trainings, community events, and visits with children and families in home, school, placement, or other residential settings. Reasonable accommodations may be made to enable individuals to perform the essential functions of the position.

Salary and Benefits:

$34,944-$41,860 annually based on qualifications and hours. Paid vacation, holiday, and sick time for employees working 20 hours per week or more. Health insurance, with single coverage paid 90% by the agency. Long-term disability and life insurance policy premiums paid in full by the agency. SIMPLE IRA enrollment available with agency match of 3%. A full Benefits Summary is provided on our website.

The position will be posted until filled.

Canopy Center is an Equal Opportunity Employer dedicated to fostering a diverse work environment. Accordingly, we do not discriminate on the basis of race, ethnicity, sex, gender identity and presentation, sexual orientation, religion, color, national origin, age, marital status, veteran status, or disability status.